Auto-Alert Missed Callers with Callback Option
When someone can't reach you, they get an instant SMS offering to call back later
Missed call? Nora sends an SMS to the caller with your availability and lets them book a callback time slot automatically.
Traditional voicemail requires the caller to remember to leave a message. Modern approach: Nora detects a missed call, sends an instant SMS to the caller saying 'Hi! We missed your call. Reply with your name and best time to call back, or click here to schedule.' If they respond, Nora logs them in a Sheets queue and notifies your team. If you're available, you can call them back immediately. If not, Nora offers time slots (next 24 hours) and the caller picks one. Nora then confirms the appointment and sends both parties a reminder. Huge improvement in conversion—missed calls become scheduled callbacks instead of lost opportunities. Great for sales, support, and appointments.
How it works
- Detect missed call via Twilio (unanswered inbound call)
- Extract caller number and time
- Look up caller in CRM or contacts database
- Send SMS to caller with 'missed you' message and callback options
- Offer time slots for callback scheduling
- Log request in Sheets and notify your team
- Send confirmation and reminder SMS to both parties
Frequently asked questions
What does "Auto-Alert Missed Callers with Callback Option" do?
Missed call? Nora sends an SMS to the caller with your availability and lets them book a callback time slot automatically.
How long does setup take?
Under 5 minutes. Connect your tools and Nora handles the rest.
Which tools does this use?
Uses Twilio and Google Workspace, run by your Sales Manager.
How much time does this save?
Saves approximately 2-4 hours per week, running real-time on missed calls.