Post-Appointment Survey via SMS
Get instant feedback from customers right after their appointment via SMS
Nora sends a quick SMS survey after appointments asking for ratings and feedback. Responses flow into a Sheets dashboard for analysis.
Post-service feedback is gold. Nora detects completed appointments (from your calendar or system) and sends an SMS 30 minutes later: 'How was your appointment? Reply with a rating 1-5 and any comments.' Responses come back as SMS, and Nora logs them to a Google Sheet with timestamp, rating, and feedback text. Nora aggregates scores by staff member, time of day, or service type. You see trends instantly: 'Afternoon appointments average 4.2 stars, morning ones 4.7—any correlation?' Replies with low ratings (1-2 stars) trigger alerts to management. Perfect for salons, gyms, medical practices, or any service business.
How it works
- Detect appointment completion from calendar or system
- Wait 30 minutes to ensure appointment finished
- Extract customer phone and appointment details
- Send SMS survey: 'Rate your experience 1-5. Reply with rating + comments'
- Parse SMS response for rating (1-5) and text feedback
- Log to Google Sheet with time, rating, staff member, feedback
- Alert if rating is 1-2 stars (escalate for follow-up)
Frequently asked questions
What does "Post-Appointment Survey via SMS" do?
Nora sends a quick SMS survey after appointments asking for ratings and feedback. Responses flow into a Sheets dashboard for analysis.
How long does setup take?
Under 5 minutes. Connect your tools and Nora handles the rest.
Which tools does this use?
Uses Twilio and Google Workspace, run by your Operations Manager.
How much time does this save?
Saves approximately 3-4 hours per week on feedback collection, running 30 minutes after each appointment ends.