Square Post-Purchase Customer Feedback
Auto-email customers 24 hours after purchase asking for feedback and rating.
Nora sends a brief, branded survey 24 hours after a Square purchase asking about satisfaction and likelihood to recommend. Collects reviews without manual outreach.
Customer feedback is gold for product improvement, but asking for it is time-consuming. This automation waits 24 hours after a Square transaction (enough time for the customer to try the product/service) and sends a short feedback email. It includes a 5-star rating question ('How would you rate your experience?'), a 1–10 NPS question ('How likely are you to recommend us?'), and an optional comment box. The email is branded with your logo and keeps a conversational tone. Responses are logged in a database so you can trend satisfaction over time, identify problem products, and spot opportunities for up-sells to happy customers. For a very happy customer (5 stars, 9–10 NPS), Nora auto-asks them to leave a public review on Google or Yelp. For dissatisfied customers (3 stars or below), Nora immediately flags them for follow-up so you can fix the issue and win them back. Most retailers see 15–25% response rates on these surveys, yielding actionable feedback at zero cost beyond automation.
How it works
- Nora detects Square transaction completed
- Waits 24 hours for customer to receive/try product
- Sends branded feedback email with rating and NPS questions
- Logs responses to feedback database
- Flags satisfied customers (5-star) for review request
- Alerts team to unhappy customers for follow-up
Frequently asked questions
What does "Square Post-Purchase Customer Feedback" do?
Nora sends a brief, branded survey 24 hours after a Square purchase asking about satisfaction and likelihood to recommend. Collects reviews without manual outreach.
How long does setup take?
Under 5 minutes. Connect your tools and Nora handles the rest.
Which tools does this use?
Uses Square and Gmail, run by your Customer Support.
How much time does this save?
Saves approximately 1.5 hours/week, running 24 hours post-purchase.