Send Onboarding Messages to New Users
Nora sends automated onboarding messages to new Intercom users
New customers need guidance. This automation sends a series of helpful onboarding messages in Intercom: first 'welcome' message, then tutorial links, then follow-up offers.
New users are often confused. Without guidance, they abandon your product or take weeks to reach full productivity. Onboarding messages in Intercom can cut time-to-value in half. This automation detects when a new user first opens an Intercom chat (or visits your app for the first time). Nora immediately sends a welcome message: 'Welcome! We're here to help. Here are some quick start resources: [links].' Then, on a schedule: Day 1 evening: 'Getting started? Check out this 5-min video tutorial.' Day 3: 'You've used feature X. Here's a tip to power it up.' Day 7: 'Want 1-on-1 onboarding? Schedule a call with our team.' You configure the messages, delays, and conditions. If the user has already completed certain steps (e.g., created 5 projects), Nora skips redundant messages. Example: A new customer signs up for your SaaS. Day 1, they open Intercom and get your welcome message with a quick-start link. They watch the 5-min video. Day 3, they get a tip message about the feature they were using. Day 7, they've completed their onboarding and are actively using the product. Without automated messages, this customer probably would have churned by day 3.
How it works
- Nora detects a new user in your Intercom segment
- Sends welcome message with quick-start resources
- Schedules follow-up messages on Day 1, Day 3, Day 7
- Checks if user has completed milestones (skips redundant messages)
- Offers 1-on-1 onboarding call on Day 7
- Logs onboarding completion in your database
Frequently asked questions
What does "Send Onboarding Messages to New Users" do?
New customers need guidance. This automation sends a series of helpful onboarding messages in Intercom: first 'welcome' message, then tutorial links, then follow-up offers.
How long does setup take?
Under 5 minutes. Connect your tools and Nora handles the rest.
Which tools does this use?
Uses Intercom, run by your Customer Support.
How much time does this save?
Saves approximately 3 hours/week, running triggered on new user signup.